RETURN & REFUND POLICY
We maintain a ‘closed box delivery’ policy. Which is crucial to ensure the authenticity of the products, privacy of the customers and product adulteration or modification prevention. If you receive a damaged, defective or wrong product, please return it to Shajgoj and we’ll arrange for a replacement provided that meets the following conditions:
- If any defect is found (damaged/ defective/ wrong product) after opening the box, inform the “Customer Relationship Management Department” (through inbox or hotline +8801825178530) as soon as possible along with a picture/ video proof.
- The “Customer Relationship Management Department” upon consultation with the management will change/ replace the product or adjust the payment. The complaint will be valid for 3 days from the day the product has been received. For any electronics item, you will have 15 days’ replacement guarantee from the product receiving date, for any defective/ non-functioning item.
- Used/ Swatched or liquid/ semi-liquid product will not be considered for exchange or refund.
- Products once purchased will not be exchanged or returned if buyer changes his/her purchase decision/ mind, and/ or does not like the smell, texture, color, design or/ and the product.
- The Return Policy will not be valid after the seal is broken or if the product does not suit you.
- If you mistakenly order a wrong product, we may exchange it upon payment of returning and resending costs. However, arrangement of this special exchange depends on the product type and risk involved in the exchange process and also on Management discretion.
- Original Invoice, Shajgoj Box, Intact/ Undamaged Product Packaging Box (where applicable) must be returned along with the product.
- For Lingerie Items, please consult with our Female Consultants for sizes/ measurements. However, if you purchase without consultation and face any sort of issue, please contact our hotline +8801825178530 for support. We will be happy to assist you.
- Bottoms (panty) of the Lingerie line are absolutely non-exchangeable or non-returnable whether trialled or not.
How to send your product back to us? How much will it cost you?
- Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge (*Conditions applied). If you live outside Dhaka, please send your product by Sundarban Courier Service. If your return claim is validated, we will reimburse your courier charge.
- If we find your claim is not valid regarding the product, then you have to accept the same Product and have to bear the return and resending expenses.